PERSONAR

• London, UK (Hybrid role)

1. Technical Support

• Key setup and operations for matches and working with other technology providers

• Diagnose, troubleshoot, and resolve technical problems that can happen in real-time to ensure minimal disruptions

• Provide efficient and effective technical support to the Premier League (PGMOL), addressing issues related to their use of our technology

• Assist in the deployment, configuration, and maintenance of our systems

2. Client Interaction

• Act as the primary point of contact for Premier League technical inquiries and support requests

• Build and maintain strong relationships with the customer, understanding their needs and ensuring their satisfaction

• Conduct training sessions and workshops for clients to maximize the value of our technology solutions

3. System Optimization

• Monitor system performance and proactively identify areas or issues in real-time during games

• Collaborate with Personar development teams to implement updates and enhancements based on client feedback and performance metrics

• Ensure systems are scalable, reliable, and secure

4. Documentation and Reporting

• Maintain detailed documentation of support activities, issues, and resolutions

• Provide regular reports on system performance, client interactions, and support metrics

• Contribute to the development of support guides, FAQs, and knowledge base articles

5. Collaboration

• Work closely with Personar engineers, data scientists, and product development teams to understand product features and capabilities

• Participate in cross-functional team meetings to discuss and address technical challenges

• Contribute to the continuous improvement of support processes and best practices

​Required:

• Proven experience in a technical support role, preferably in AI/ML or data analytics

• Familiarity with cloud platforms (e.g., Azure, AWS) and deployment tools

• Excellent problem-solving and analytical skills

• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users

• Ability to work independently and as part of a team

• Willingness to travel on-site if needed

Preferred:

• Bachelor's degree in Computer Science, Engineering, or a related field

• Experience working with the Premier League or PGMOL (great but not essential)

• Experience working with enterprise companies, sports teams, or in the sports industry

• Experience working with real-time audio and video technologies

• Strong understanding of AI and machine learning concepts and technologies

• Competitive salary and performance-based bonuses

• Opportunities for professional development and career advancement

• Flexible working hours and remote work options

• A vibrant and collaborative work environment

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If you are passionate about sports and technology, and thrive in a fast-paced, client-focused environment, we would love to hear from you. Apply now to join the Personar team and help us shape the future of sports through technology.