Optimizing AI Performance for Elite Sports Teams
Personar is seeking a talented and proactive Senior Techincal Support and CloudOps Engineer to join our growing team. As a CloudOps Engineer, you will set-up, maintain and troubleshoot our production services in Azure cloud. Additionally, you will provide top-tier technical support to our sports team clients, ensuring seamless integration and optimal operation of our AI/ML solutions. You will collaborate closely with internal teams and clients to resolve issues, optimize system performance, and contribute to the continuous improvement of our products and services.
Location:
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Budapest, Hungary, Hybrid role
Responsibilities:
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Set up, maintain, and troubleshoot production services in Azure Cloud.
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Provide high-level technical support to sports team clients, ensuring smooth integration of AI/ML solutions.
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Monitor system performance, identify issues, and implement optimizations.
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Collaborate with internal teams to enhance product reliability and functionality.
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Automate cloud operations to improve efficiency and scalability.
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Investigate and resolve technical issues, providing clear solutions to clients and stakeholders.
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Ensure security best practices and compliance within cloud environments.
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Contribute to documentation and knowledge sharing to improve support processes.
Requirements:
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3+ years in technical support or CloudOps
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Software engineering background
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Ability to work during weekends and nights
Candidates need to be able to:
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Monitor Kubernetes resources in Azure,
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Check ip addresses
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Read and write JSON
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Send http requests
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Use docker
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Use Linux on a basic level
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Communicate with customers (in chat / email)
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Work on weekdays and weekends
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Work around time-zones
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Diagnose, troubleshoot, and resolve technical problems,
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maintain detailed documentation of support activities, issues, and resolutions
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Provide regular reports on system performance, client interactions, and support metrics
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Contribute to the development of support guides, FAQs, and knowledge base articles
Preferred Qualifications / knowledge:
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Bachelor's degree in Computer Science, Engineering, or a related field
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Experience working with Enterprise companies, sports teams or in the sports industry
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Experience working with real-time audio and video technologies
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Usage of Postman
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Familiarity with open-api (swagger)
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PowerShell knowledge
Benefits:
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Competitive salary and performance-based bonuses
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Opportunities for professional development and career advancement
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Remote work
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TV subscription for sports events
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Behind the scene access to professional sports communications
If you are passionate about AI, machine learning, and sports, and thrive in a fast-paced, client-focused environment, we would love to hear from you. Apply now to join the Personar team and help us shape the future of sports through technology.